Privacy

Privacy Policy

Last updated: January 1, 2024

This Privacy Policy outlines how Pangia collects, uses, and protects information when you interact with our website, services, assessments, and managed water quality program.

1. Information We Collect

  • Contact details: such as name, email, phone, and postal address when you complete forms or book services.
  • Project details: home type, water source, timing preferences, and concerns to customize assessments.
  • Payment data: processed via secure providers (e.g., Stripe). We do not store full credit card numbers.
  • Usage data: cookies, analytics, and UTM parameters to understand website performance and marketing attribution.

2. How We Use Information

  • Fulfill service requests, schedule testing, and manage installs.
  • Provide quotes, status updates, and maintenance reminders.
  • Improve our offerings, troubleshoot issues, and personalize the website experience.
  • Comply with legal obligations and respond to valid law enforcement requests.

3. Sharing & Third Parties

We share information with trusted partners who support our services (labs, installers, payment processors, CRM tools). These partners are required to handle data responsibly and only for the intended purpose. We do not sell personal information.

4. Data Security

We use administrative, technical, and physical safeguards to protect data. However, no method is entirely secure, so we encourage using unique passwords and notifying us of any suspected unauthorized access.

5. Your Choices

  • Opt out of marketing emails using the unsubscribe link.
  • Request access, deletion, or updates to your information by contacting us.
  • Adjust cookie settings via your browser.

6. California Residents

California residents may request information about personal data we collect, disclosure practices, and deletion options under the CCPA. Submit requests via email or phone, and we will verify your identity before fulfilling them.

7. Policy Updates

We may revise this policy to reflect new services or legal requirements. We will update the “Last updated” date and may provide additional notice for significant changes.